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TULA Life Balanced Privacy Policy

Privacy Policy

TULA Life Balanced, LLC (“TULA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website at www.tulabalanced.com (the “Site”), our web application (the “App”), and related services, communications, and offerings (collectively, the “TULA Platform”).

Last Updated: February 12, 2026

By accessing or using the TULA Platform, you agree to this Privacy Policy and our Terms of Service.

1. Scope

This Privacy Policy applies to information collected through the TULA Platform. It does not apply to third-party websites, services, or applications that may be linked from the TULA Platform. If you follow a link to a third party, their privacy policy governs.

The TULA Platform is operated in the United States and is intended for users located in the United States.

2. Information We Collect

We collect personal information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A. Information You Provide to Us

Depending on how you use the TULA Platform, you may provide:

Contact & Account Information

  • First and last name
  • Email address
  • Phone number
  • Mailing/service address
  • Date of birth (month/day only)

Service & Booking Information

  • Task details and preferences
  • Scheduling information
  • Notes you submit in connection with services
  • Communications and messages within the platform

Payment Information
Payments are processed by third-party payment processors (e.g., Stripe). TULA does not store full payment card numbers.

Marketing & Promotions
If you opt in, you may provide:

  • Newsletter preferences
  • Survey responses
  • Contest/promotion entry information

B. Information We Collect Automatically

When you use the TULA Platform, we may automatically collect:

Usage Data

  • Pages you view and features you use
  • Interaction data (clicks, navigation patterns)
  • Referring/exiting pages
  • Time and date of access

Device & Network Data

  • Device type and browser type
  • Operating system
  • IP address
  • Device identifiers

Location Data

  • Approximate location (e.g., city or postal code) derived from IP address
  • Precise location (e.g., latitude/longitude) only if you enable location services or otherwise provide consent

C. Information from Third Parties

We may receive information from third parties such as:

  • Payment processors
  • Background check or identity verification providers (for Assistants, where permitted)
  • Fraud prevention providers
  • Analytics and marketing service providers

We may combine this information with other information we maintain, as permitted by law.

3. Cookies, Pixels, and Similar Technologies

We use cookies and similar technologies (e.g., pixels, web beacons, SDKs) to:

  • Provide essential site/app functionality
  • Remember preferences
  • Understand usage and performance
  • Support marketing and advertising

Your Choices
Most browsers allow you to control cookies through settings. If you disable cookies, certain features may not function properly.

Some marketing emails may include pixels that help us understand engagement (e.g., opens/clicks). You can opt out of marketing emails at any time (see “Your Choices” below).

4. How We Use Personal Information

We use personal information for business and operational purposes, including:

  • Creating and managing accounts
  • Facilitating posting, selection, completion, and payment for tasks and services
  • Processing transactions and sending receipts/notifications
  • Providing customer support
  • Communicating with you about your account, services, and platform updates
  • Conducting identity verification and background checks for Assistants (where applicable and permitted by law)
  • Preventing fraud, abuse, and unauthorized access
  • Improving the TULA Platform, including analytics and product development
  • Marketing and advertising (where permitted, and with opt-out options)

We do not sell personal information for money.

5. Targeted Advertising and “Sale” or “Sharing”

We may use third-party advertising technologies that help us deliver interest-based ads and measure campaign performance. Under certain state privacy laws, some of these activities may be considered a “sale” or “sharing” of personal information (even when no money is exchanged), particularly when used for cross-context behavioral advertising.

You may have the right to opt out of targeted advertising and certain data disclosures. See “Your Privacy Rights” below.

6. How We Share Personal Information

We share personal information in the following circumstances:

A. Service Providers (“Processors”)

We share information with vendors who perform services on our behalf, such as:

  • Payment processing (e.g., Stripe)
  • Website hosting and infrastructure
  • Analytics (e.g., Google Analytics)
  • Communications (e.g., Twilio)
  • Marketing platforms (e.g., Flodesk)
  • Workflow and integrations (e.g., Zapier)
  • Data management tools (e.g., Airtable)

These providers are authorized to use personal information only as needed to provide services to TULA.

B. Legal, Safety, and Security

We may disclose personal information if we believe it is necessary to:

  • Comply with applicable law, legal process, or government requests
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of TULA, our users, or others
  • Detect, prevent, or address fraud, abuse, or security incidents

C. Business Transfers

We may share personal information in connection with a business transaction, such as a merger, acquisition, financing, or sale of all or part of our business.

D. Public/Platform Visibility

Certain information may be visible to other users depending on how you use the platform (for example, information included in a task listing may be viewable by Assistants).

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide and operate the TULA Platform
  • Maintain your account and service history
  • Comply with legal, tax, accounting, and reporting obligations
  • Resolve disputes and enforce agreements
  • Maintain security and prevent fraud

When information is no longer needed, we delete, de-identify, or anonymize it.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The TULA Platform is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

10. Your Choices

Marketing Emails

You can opt out of marketing emails at any time by using the “unsubscribe” link in the email.

Marketing Text Messages

If you receive marketing texts, you can opt out by replying STOP (standard messaging rates may apply).

Account Information

You may access and update certain profile information by logging into your account. If you need help correcting information you cannot edit, contact us.

Cookies

You can control cookies through your browser settings. If you use multiple browsers or devices, you will need to update settings on each.

11. Your Privacy Rights (U.S. State Privacy Laws)

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

  • Access/confirm we process your personal information
  • Obtain a copy of your personal information (data portability)
  • Correct inaccurate personal information
  • Delete personal information (subject to legal exceptions)
  • Opt out of targeted advertising
  • Opt out of certain “sale” or “sharing” of personal information (as defined by applicable law)

How to Exercise Your Rights

To submit a request, contact us at:

Email: hello@tulabalanced.com

Please include:

  • Your name
  • The email/phone number associated with your account
  • The specific request you are making

We will verify your identity before processing requests. If permitted by law, you may designate an authorized agent to act on your behalf, subject to identity verification and proof of authorization.

Appeals (Where Applicable)

If we deny your request and your state law provides an appeal right, you may appeal by responding to our denial email or contacting us at hello@tulabalanced.com with the subject line: Privacy Request Appeal.

Non-Discrimination

We will not discriminate against you for exercising privacy rights.

12. International Visitors

The TULA Platform is operated in the United States. If you access the Platform from outside the U.S., you understand your information may be transferred to, stored, and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top. If changes are material, we may provide additional notice (e.g., by email or prominent notice on the Platform).

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

TULA Life Balanced, LLC
hello@tulabalanced.com