Q: How are you TULA-ing safely in a COVID world?
A: We are hyper-aware of all COVID considerations that make us more comfortable in this crazy world, and can assure you we pass those preferences on to you. Check out our COVID considerations HERE.

Q: How quickly can you complete my TO-DO?
A: We do our best to complete every request as soon as we possibly can! We ask for at least 24 hours notice but we understand life happens! Just reach out and we'll do our best to work with you, though there may be a fee associated with expedited requests.

Q: Do my hours roll over each month?
A: Unfortunately, no… we are kind of like a gym in that sense, as it’s difficult to manage our assistant resources without knowing our monthly hours. We want you to get as much benefit from TULA as possible, so we are here to help you use those hours! However, if you purchase a la carte hours, those hours never expire!

Q: Can I book a TULA assistant for a set block of time or recurring appointment or do I need to submit specific TO-DOs to use my time?
‍A: We can book a TULA assistant that fits into your life just as much or as little as you need Whether that is a standing appointment a couple of times a week/month or a pre-set appointment for the same TO-DO once a month, we have you covered. EMAIL us today to set up a free consultation, during which we'll build a custom plan for YOUR needs.

Q: Is there a minimum amount of time billed for a TO-DO?
A: Yes, in order to staff appropriately and ensure we have you covered you will be billed a minimum of 30 minutes for a research-based TO-DO and 1 hour for an errand-based TO-DO. (If we can make more than 1 stop in that hour, we will!)

Q: What happens if my TO-DO requires more time than the agreed upon time estimate?
A:  While we'd like to say we always get it right on timing, once in a while we may be off. Our assistants will check in with you about 30 minutes prior to the end of your appointment to let you know if they will complete your request on time or if additional time is needed. If the assistant's schedule permits and you'd like to have the request finished, we can adjust hours and they can stay to finish up. If you'd prefer to reschedule to complete the request, no problem - the assistant will wrap up as much as possible in the allotted time.

Q: What happens if my TO-DO requires less time than the agreed upon time estimate?
A: If your TULA assistant gets your TO-DO completed in record time, and you have more than one hour remaining, you may either use your assistant for an additional TO-DO (recommended!) or we will credit you back (*up to one hour). If you have less than one hour remaining, we recommend putting our assistants to work for the remaining time! Think: unload the dishwasher, schedule an appointment, fold some laundry, organize the silverware. These TO-DO's are quick and can easily be added on to your existing service!
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Q: What if I need TULA to purchase something on my behalf?
A: We do purchase items on behalf of our clients but in order for us to offer this as part of our service you must have a credit card on file. We'll discuss needs, budget, and estimated costs and then place a hold on your card prior to purchasing anything. Once we have final receipts, we'll submit those receipts to you, and process the final payment.
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Q: Is TULA available everywhere?
‍A: Well, yes, and no! If you have a research based/virtual assistant request, we are here for you, no matter where you are! If you need an assistant to run errands or help in your home, we are based in the Denver, Boulder, and Austin, TX! We have big plans for TULA and are planning to expand into more markets as soon as we can. We'd love to know where you want to see TULA next. Request TULA where you are, HERE.
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Q: How do you vet your assistants and partners?
‍A: We know that earning your trust is paramount to the success of TULA and we take vetting our assistants and community partners very seriously so that you can always count on a TULA connection. Check out our assistant & partner vetting processes HERE.
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Q: I didn’t see childcare on your service menu, can you help me find a sitter for my kids or better yet, drive them to soccer?
A: While we would love to do ALL the things, as Moms we know nothing is more important than our sweet babes. For liability purposes, and to take some pressure off of our hard-working assistants, we will NOT  be babysitting or driving kiddos as part of our TULA service offerings. However, we CAN help connect you to sitters or vetted nanny services!
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Q: What don’t you do?
A: We like to say we can do most anything, but we do reserve the right to decline a task that could potentially compromise the safety of our assistants OR our clients, and we obviously steer clear of anything illegal!
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Q: Can I request a specific assistant? 
A: Yes! We will try to honor your request. If your TO-DO is time sensitive, we may not be able to accommodate, but we will always strive to meet your requests. 

Q: Do I need to tip my assistant? 
A: Our assistants do not expect any compensation beyond what they are paid by TULA. If your TULA assistant goes above and beyond you are most certainly welcome to tip, but it is totally up to you!  
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Q: Will I always have the same assistant? 
A: As a TULA member, you get the best-of-the-best team. You won’t always have the same assistant, but it is our hope that each assistant will demonstrate the same level of professionalism and quality of service every time. You’re welcome to request an assistant you jive with particularly well, and we will do our best to accommodate!  
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Q: What hours are TULA assistants available?
A: While we would love a M-F/8-5 kind of world, we understand life happens outside of those hours! We will work with you and your schedule to accomplish your requests (even on the weekends). 
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Q: Can I save my TO-DOs for later?
A: Yes! Feel free to create TO-DOs and save them for later. When you're ready, just 'Send to TULA'!

Q: My assistant is the actual best, I’d like to have her/him work for me full-time, is that possible? 
A: Absolutely! We take that as a huge compliment and always want what is in the best interest of our clients and assistants. However, we do require a $1,500 placement fee.
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Q: I need a real-life, full-time, assistant at work/home, do you help source and place?
A: We sure do! We are always on the lookout for amazing assistant talent and know that finding it can be a challenge. If you'd like us to take that on for you, we definitely can. From job posting, initial vetting, to interview scheduling, even the actual interviews... we have you covered! However, as this can take a fair amount of leg work, we do require a placement fee of $3,000. EMAIL us to set up a consultation to see how we can help you find just the right fit for your needs.
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Q: Do you store my credit card information on TULA’s website?
A: Great question, and the answer is NO! We bill for our services through a third party called Stripe. You’ll see charges from TULA via Stripe, and your credit card information is stored with Stripe. You can check out our privacy policy HERE.
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Q: How do I cancel or pause my membership?
A: While we would be bummed to see you go, we understand that life happens, too! You may cancel your membership at any time and your service will be terminated at the end of your next billing cycle. We are also happy to pause your membership and hold a spot in our TULA community for you for up to 3 months if you just need a little flexibility. EMAIL us to discuss.
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